Personal Identifiable Information
We may collect personal identification information ("PII") from Users in a variety of ways, including, but not limited to, when Users visit our Site, visit our stores, register on the Site, place an order, subscribe to the newsletter, respond to a survey, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information. Users may, however, visit our Site anonymously. We will collect PII from Users only if they voluntarily submit such information to us. Users can always refuse to supply PII, except that it may prevent them from engaging in certain Site related activities.
Non-Personal Identifiable Information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.
Web Browser Cookies
Cycle Gear uses commonly employed Internet technologies to collect additional information. For example, Cycle Gear uses "cookies" to determine how users reach the Site and to track general usage patterns once a user is on the Site. This information is collected and analyzed in the aggregate in order to improve the function, content, overall appearance, and capability of the Site. "Cookies" are small pieces of information that are transferred by a Site and stored by your Web browser on your computer's hard drive.
Cycle Gear utilizes several Google Analytics products, including remarketing with Google Analytics, Google Display Network Impression Reporting and Google Analytics Demographics and Interest Reporting. Visitors may opt out of of these features through Ads Settings, Ad Settings for mobile apps, Google's opt-out browser, or other available methods.
Certain mobile devices contain unique identifiers that can be used, for example, to identify the physical location of such devices. Mobile devices also typically transmit caller ID data when used to transmit a telephone call or text message. Cycle Gear may collect, use, transmit, process and maintain unique identifiers, caller ID data, location-based data, and similar information when you rely on mobile devices, in order to improve your experience on the Site. Cycle Gear also may require collection of your mobile phone number in order for you to participate in certain services or features and that number may be associated with such information.
How We Use Collected Information
Cycle Gear may collect and use Users personal information for the following purposes:
To improve customer service
Information you provide helps us respond to your customer service requests and support needs more efficiently.
To personalize user experience
We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
To improve our site
We may use feedback you provide to improve our products and services.
To process payments
We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
To share your information with third parties
We may share or sell information with third parties for marketing or other purposes.
To send periodic emails
We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.
To run a promotion, contest, survey or other site feature
To send Users information they agreed to receive about topics we think will be of interest to them
How We Protect Your Information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site. Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures. Our Site is also in compliance with PCI vulnerability standards in order to create as secure of an environment as possible for Users. The importance of security for all PII associated with our Users is of utmost concern to us. However, no data transmission over the Internet can be guaranteed to be 100 percent secure. As a result, we make no representation or warranty as to the security of any information Users transmit to us, or the potential loss, misuse, or alteration of the PII that we collect on our Site. In particular, Cycle Gear cannot be responsible for the actions of any third parties who might receive your PII.
Sharing Your Personal Information
We use third-party service providers to help us operate our business. We may share your information with these third parties and to our affiliated companies that offer similar products. This information may include email, name, address, preference data and purchase information when applicable. If you would prefer not to have your name and address shared, please send an email to firstname.lastname@example.org with “opt-out” in the subject line and we will not share your information.
Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. Any information you provide to third-party websites will be governed under the terms of each such website's policies. In addition, these sites or services, including their content and links, may be constantly changing. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website's own terms and policies.
Compliance with Children’s Online Privacy Protection Act
Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our Site from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.
Your Acceptance of These Terms
By using this site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our site. Your continued use of the site following the posting of changes to this policy will be deemed your acceptance of those changes.
4705 Industrial Way Benicia, CA 94510
Last updated on 1/4/2018.