If you order $100 (USD) or more in stuff, UPS ground shipping is FREE!
Only the cost of merchandise, as shown in the cart, is considered in this calculation - tax and other fees don't matter when we're determining if you're into the $100+ range. Tires and oversize items may still require a separate shipping fee (see below).
Orders shipped to APO/FPO addresses, PO Boxes, Alaska, Hawaii & Puerto Rico must ship via USPS Priority Mail.
All others will ship with UPS service.
Order amount:Ground Fee:
$0.00 thru $99.99 $8.99
$100.00 and above FREE!
(Includes Alaska, Hawaii & Puerto Rico. Tires and oversize items are excluded.)
Your entire order must be shipped to one address only.
Customers are responsible for shipping fees on all returned items (unless, of course, we messed up the order!). There are additional charges for expedited return shipping options as well as the aforementioned oversized item fees.
Most
orders are processed and shipped within two or three business days.
Occasionally, we
need to obtain items from other locations to fill an order, but there is never a handling fee for this service. Unfortunately, this may delay the order's shipment.
If we can't ship your order within six days, we'll send an email with the expected ship date. Orders are not processed or shipped on holidays or weekends (we're out riding). Any items not
shipped within thirty days may be cancelled (unless you instruct us otherwise). Orders must be placed by noon (Pacific Time) to give us a chance to get your item(s) out the door that day.
2-Day and Overnight shipping happens as soon as we have the item(s) in hand.
Orders must be placed by noon (Pacific Time) to give us a chance to get your item(s) out the door that day. As mentioned above, we might need to get your items from a vendor or one of our stores and your items will be shipped with the expedited service as soon as they arrive at our warehouse. Only business days count when calculating delivery time, so if you request 2-Day shipping and the order gets out the door on Friday, you'll get it on Tuesday.
If you need delivery by a specific date, we strongly encourage you to call us at 1-800-CYCLEGEAR to place the order. We can provide up-to-the-minute availability information and we'll babysit the order to make sure you get what you need, when you need it.
Orders are shipped complete.
We try to keep shipping costs down, so if items will ship from our warehouse in California, we wait until everything is available. We may ship items from other locations in the meantime, such as when we fill part of an order with goods from one of our retail stores.
You can request that UPS get a signature.
During checkout, you have the option to "require a signature" for delivery. If you choose this, UPS will deliver the package(s) only if someone at the delivery address signs for the package. If nobody is available (or willing) to sign, the package(s) will be held at the UPS center and another delivery attempt will be made. After a few tries, they'll send the package(s) back to us.
If you do not require a signature, the package(s) will be left at your doorstep. Once UPS drops off a package, it is considered yours - if you didn't require a signature and the package is no longer there, we will be happy to sell the item(s) to you again. In other words, we strongly encourage you to require a signature unless you are certain that your package(s) will be safe.
You can track your package(s).
As soon as a package leaves one of our shipping locations, you can track it. Find the tracking number on the Order Status page, then use the tracking number on the UPS website.
Once placed, an order cannot be cancelled.
We're like a pit crew working on a race bike - we have tuned our systems to go as fast as they can. Once you hit the "Submit" button (after much review), your order is placed. From that point forward, we are doing everything we can to get orders out as quickly as possible, so we can't shut down the systems to pull out your order.
If you absolutely do not want the order, simply leave a note on your door to inform the UPS driver than you are refusing any package(s) from Cycle Gear. When the goods come back to us, we'll process it like any other return and issue a refund for the price of the item(s). A courtesy call to let us know that you'll refuse the package would be nice, but it's not necessary.
There are no "handling" charges. Tires, ramps and other oversize items carry an "oversized" shipping fee which is shown on the individual item pages.
Look on the product page under the product pricing information or call 1-707-747-0330 for details and estimated shipping costs.
