If you order $25 (USD) or more in stuff, your ground shipping is FREE!
Only the cost of merchandise, as shown in the cart, is considered in this calculation - tax and other fees don't count when we're determining if you're into the $25+ range. Oversize items may still require a separate shipping fee (see below). Ground shipping costs requires a handling fee of just $6.99 if you spend $24.99 or less. 2-Day shipping is $19.99 and Overnight shipping is $29.99 (and you need to call us for Overnight service - see below).
Your entire order must be shipped to one address only.
Customers are responsible for shipping fees on all returned items (unless, of course, we messed up the order!). There are additional charges for expedited return shipping options as well as the aforementioned oversized item fees.
Most orders are processed and shipped within two or three business days.
Occasionally, we need to obtain items from other locations to fill an order, but there is never a handling fee for this service. Unfortunately, this may delay the order's shipment. If we can't ship your order within six days, we'll call and/or send an email with the expected ship date. Orders are not processed or shipped on holidays or weekends (because, like you, we're out riding). Any items not shipped within thirty days may be cancelled (unless you instruct us otherwise). Orders must be placed by noon (Pacific Time) to give us a chance to get your item(s) out the door that same day.
Overnight orders must be placed by phone.
We want to make sure that everything goes smoothly with every order, but we understand that it's most critical when you want your stuff overnight. To request Overnight shipping, please call us at 1-800-CYCLEGEAR (1-800-292-5343). We'll check stock to confirm that items are immediately available and advise you of anything that could delay your shipment. Some items are not eligible for Overnight shipping - as you can imagine, the list includes tires, ramps and hazardous materials (chemicals), among others.
2-Day and Overnight shipping happens as soon as we have the item(s) in hand.
As mentioned above, orders must be placed by noon to give us a chance to get your item(s) out the door that same day. We might need to get your items from a vendor or one of our stores and your items will be shipped with the expedited service as soon as they arrive at one of our warehouses. Only business days count when calculating delivery time, so if you request 2-Day shipping and the order gets out the door on Friday, you'll get it on Tuesday.
If you need delivery by a specific date, we strongly encourage you to call us at 1-800-CYCLEGEAR to place the order.
We can provide up-to-the-minute availability information and we'll babysit the order to make sure you get what you need, when you need it.
We ship to some international destinations.
For more information, see our International Shipping information page.
Some items may not be shipped to APO/FPO addresses, PO Boxes, Alaska & Hawaii.
This restriction applies to hazardous materials (mainly chemicals) and extremely oversized and/or heavy items. Feel free to Contact Us for more information.
Orders shipped to APO/FPO addresses, PO Boxes, Alaska & Hawaii must ship via USPS.
Unfortunately, we can't offer expedited shipping for these orders. All others have the choice of USPS or UPS service.
Orders are shipped complete.
We try to keep shipping costs down, so if items will ship from our warehouses in California and Kentucky, we wait until everything is available, box it all up and ship it all together. To get an idea of when that might happen, look at the availability message located directly underneath the pricing information on each product page. Your order will ship from our warehouse(s) when the "slowest" item on the order becomes available. We may ship items from other locations in the meantime, such as when we fill part of an order with goods from one of our retail stores.
You can request that UPS get a signature.
During checkout, you have the option to "require a signature" for UPS delivery. If you choose this, UPS will deliver the package(s) only if someone at the delivery address signs for the package. If nobody is available (or willing) to sign, the package(s) will be held at the UPS center and another delivery attempt will be made. After a few tries, they'll send the package(s) back to us.
If you do not require a signature, the package(s) will be left at your doorstep. Once UPS (or USPS) drops off a package, it is considered yours - if you didn't require a signature and the package is no longer there, we will be happy to sell the item(s) to you again. In other words, we strongly encourage you to require a signature unless you are certain that your package(s) will be safe.
You can find more information about UPS, signatures and tracking here.
You can track your package(s).
As soon as a UPS package leaves one of our shipping locations, you can track it. Find the tracking number on the Order Status page, then use the tracking number on the UPS website.
Once placed, an order cannot be cancelled.
We're like a pit crew working on a race bike - we have tuned our systems to go as fast as they can. Once you hit the "Submit" button (after much review), your order is placed. From that point forward, we are doing everything we can to get orders out as quickly as possible, so we can't shut down the systems to pull out your order.
If you absolutely do not want the order, simply leave a note on your door to inform the UPS driver that you are refusing any package(s) from Cycle Gear. When the goods come back to us, we'll process it like any other return and issue a refund for the price of the item(s). A courtesy call to let us know that you'll refuse the package would be nice, but it's not necessary.
Ramps and other oversize items carry an "oversized" shipping fee which is shown on the individual item pages.
Look on the product page under the product pricing information or call 1-800-CYCLEGEAR (1-800-292-5343) for details and estimated shipping costs.
