Your 100% Satisfaction is Guaranteed.
Our 100% Satisfaction Guarantee always beats a manufacturer's warranty! If there is a defect with a product purchased from Cycle Gear, we'll never send you to the manufacturer. You don't even need to know what the manufacturer's warranty is - if the item is defective, we'll hassle with the manufacturer. Just return the product to one of our retail stores or to cyclegear.com, where your 100% SATISFACTION IS GUARANTEED, and we'll do the rest.
There is never a restocking fee.
Whether you return an item to one of our Cycle Gear retail stores or ship it to us at cyclegear.com, any item that fails to perform satisfactorily may be returned for a full refund or exchange, and you'll never pay a restocking fee. It's that simple.
To return a product to Cycle Gear:
Take the product to one of our retail stores or fill out the return/exchange form (click here) and ship the item(s) back to the address specified on the form.
Customers are responsible for shipping fees on most returned items. Exchanges for non-defective items will require payment of our standard ground shipping fee for the return trip. If the required return ground shipping fee is going to exceed our standard ground shipping fee, we'll contact you before any action is taken. This fee does not apply to situations involving defective items, items sent incorrectly by us or items qualifying for our No Hassle 7-Day Helmet Exchange policy. In those cases, we'll pick up the tab.
You don't need a Return Authorization (RA).
Once we receive the package, we'll process the return, order a replacement (if applicable) and send you an email to confirm what we did and when we did it. Most returns are processed within 48 hours (two business days) of receipt.
You should get a tracking number.
We need to receive the package before we can process the return. You'll want to be able to track the package to our returns center, so use UPS or some other shipping service that can provide tracking and a confirmation of delivery. This also allows you to file a claim with the shipper if the package is lost in transit.
If an item is defective or we messed up:
Just fill out the return/exchange form (click here), then give us a call at 1-800-CYCLEGEAR and we'll send you a pre-paid UPS label so that you can drop the item(s) off at any UPS location.
Please do not send items C.O.D.
Unfortunately, we'll have to refuse C.O.D. shipments.
