This additional warranty does not affect your statutory rights, but provides a further guarantee against :

•  Defects in quality of materials
•  Manufacturing and construction defects
•  Failure of components
•  Failure in function

Sedici Lifetime Guarantee
The SEDICI collection of motorcycle clothing and accessories is made with only the finest quality materials and to the highest specifications. As a result SEDICI are pleased to extend a Lifetime Guarantee on every product.
This Lifetime Guarantee covers any defect arising in:

• The construction
• Manufacturing methods
• Components or quality of materials from date of initial purchase through the lifetime of the product

This guarantee does NOT cover:

• Normal wear and tear
• Accidental damage
• misuse of the product
• weather ageing

Failure to follow care instructions supplied or advice given by the retailer will result in this guarantee being invalid.
This additional guarantee does not affect your statutory rights.

7-Day No Hassle Helmet Exchange
If your new helmet doesn't fit correctly, you may exchange it for any other size and/or brand of helmet. Within 7 days of receipt, take it (in original condition and packaging, with all components) to any Cycle Gear store or send it to cyclegear.com. If you choose to mail it, call us and we'll provide a single-use UPS electronic return label.

Returns & Exchanges
Our 100% Satisfaction Guarantee has you covered. We are proud to sell the finest products available. If anything you purchase from us fails to live up to your expectations, we will replace or refund the undamaged product within 30 days of the original purchase date. It's that simple. Just take the product to one of our retail stores or send it to cyclegear.com and we'll do the rest.

 

If an item is defective or we messed up:
Cycle Gear will replace or refund any defective item that has failed under normal wear and tear. Cycle Gear will always stand behind a defective item regardless of the manufacturer's original warranty.

If we messed up your order (it's rare, but we are mostly human), just give us a call at 1-800-CYCLEGEAR (1-800-292-5343) and we'll discuss the next steps. Rest assured that we will take care of the situation with the least inconvenience to you.

 

To return or exchange a product:
Cycle Gear will gladly exchange or refund a product that's returned in new or original condition with a receipt to any Cycle Gear store or cyclegear.com within 1 year (365 days) of purchase. Returns with receipt will be credited to the original form of payment. Returns without a receipt will be issued a store credit.
Take the product to one of our retail stores or fill out the return/exchange form (click here) and ship the item(s) back to the address specified on the form. Customers are responsible for shipping fees on most returned items. Exchanges for non-defective items will require payment of our standard ground shipping fee for the return trip. If the required return ground shipping fee is going to exceed our standard ground shipping fee, we'll contact you before any action is taken. This fee does not apply to situations involving defective items, items sent incorrectly by us or items qualifying for our No Hassle 7-Day Helmet Exchange policy. In those cases, we'll pick up the tab for one exchange.

 

There is never a restocking fee.
Whether you return an item to one of our Cycle Gear retail stores or ship it to us at cyclegear.com, any item that fails to perform satisfactorily may be returned for a full refund or exchange, and you'll never pay a restocking fee. It's that simple.

 

You don't need a Return Authorization (RA).
Once we receive the package, we'll process the return, order a replacement (if applicable) and send you an email to confirm what we did and when we did it. Most returns are processed within 48 hours (two business days) of receipt.

 

You should get a tracking number.
We need to receive the package before we can process the return. You'll want to be able to track the package to our returns center, so use UPS or some other shipping service that can provide tracking and a confirmation of delivery. This also allows you to file a claim with the shipper if the package is lost in transit.

 

Please do not send items C.O.D.
Unfortunately, we'll have to refuse C.O.D. shipments.

30-Day Best Price Guarantee
cyclegear.com wants to put (keep) money in your pocket.
We motorcyclists have an expensive lifestyle (don't you dare call it a hobby!) and with the tougher economic times, money can be tight. Everybody's looking for a deal and while cyclegear.com has great prices to go with our great policies, we realize that we're not always the low price leader. However, we do work hard to keep our customers happy, so if you find a lower (verifiable) price advertised in a local store or online, let us know - we may be able to match that price.

 

The short version: If you find a lower advertised price from any authorized U.S. dealer on an in-stock product, Contact Us and we'll work it out as well as we can.

 

How it works:

1. 1. If you see a lower price on a regularly-priced, regularly stocked item in a store or online, call us at 1-800-CYCLEGEAR (1-800-292-5343) during our business hours or send an email to customerservice@cyclegear.com with "Price Match Request" as the subject.
2. 2. Guide us to the site or give us the contact information for the store where the lower priced item was found.
3. 3. We'll do some research to verify that your price match request qualifies for the Price Match program (see the requirements and exclusions below).
4. 4. Once we've confirmed that your situation is in line with our policy, we'll contact you by phone to place the order.
5. 5. This policy is available solely for orders placed by phone. Our stores have their own pricing policy.

 

We have to determine what qualifies for price-matching.
As you can imagine, we have some reasonable requirements for the policy:

• The store or website must be an authorized U.S. dealer of the product you're trying to buy.
• The product must be in new condition - no used stuff, no refurbished stuff.
• The product must be in stock at the store/website in the exact model, size, color and/or year (whatever applies) that you want.
• You can't combine this with any other promotion and/or discount.
• Applicable shipping and/or handling fees will be included when calculating the price difference (that's where some businesses hide costs).

 

There are exclusions.
In some cases, we just can't match the price:

• Closeout/Clearance items
• Package Deals
• Items on Amazon.com
• Backordered items (but maybe we can book a pre-order for you...)
• Blemished items, demo items and/or factory seconds
• "Free with purchase" items
• Free shipping offers (we have our own)
• Competitor coupons
• Auction sites such as eBay
• Verbal quotes
• "Bro deals" (also known as industry discounts)

 

The last word:
Ask anyone who has dealt with cut-rate shops and sites - it's often well worth spending the extra couple of bucks to know that you can return something to one of our retail stores or that we will otherwise fix an issue if you're unhappy with the purchase. Even if we can't match the absolute rock-bottom price of another retailer, it's important to remember that when you buy from Cycle Gear, you're always covered by our 100% Satisfaction Guarantee.